For any other questions please do not hesitate to contact our customer service team by email.
Please return your item(s) to the address below:
Smith & Jones
Unit 3 Canary Way
Agecroft Commerce Park
If you're making a return, please print and complete one of these forms and include it in the package. Doing so will speed up the whole process and prioritise your refund/exchange!
RETURN OF GOODS POLICY
We aim process your return within 5 working days of it arriving on our premises.
All returns for a refund must be organised within 30 days of placing your order.
CHRISTMAS - Orders placed from 1st November to 20th December can be returned up to the following 31st January.
Items to be returned must be in an 'as new' condition (unused, unworn and unwashed, complete with their original packaging and tags.)
If you have purchased a product as a gift, please do not discard the product tags until you are sure the item does not need to be returned.
PLEASE NOTE: Underwear cannot be returned.
You will be required to organise, and pay for the return of goods.
Any items returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights, and is in compliance of the relevant UK laws.
You are not liable for any postage costs if you were supplied the wrong item, wrong size, wrong colour or if the item is faulty. Full postage fees are applicable to all other returns. Please contact Customer Services if you have received a faulty or incorrect item.
Verify that your return meets the criteria in the Return of Goods Policy above.
Return the item(s) to the relevant address above. This address is also on your invoice. Please complete the returns form and include with the goods in a securely sealed package. If you do not have a returns form, please include the following details:
- Your full name, address and postcode
- Your order reference (if known)
- Contact telephone number
Once the returned goods have been received, checked and verified, your account will be credited.
For your safety it is recommended you use a tracked delivery service and ensure the package is adequately insured. We are not liable for any packages lost in the post.
FAULTY / INCORRECT GOODS
If goods are returned due to being faulty, a full refund or replacement will be available upon confirmation of the fault, please contact us if you have a faulty or incorrect item.
All refunds will be made only to the original card used for the purchase. We aim process your return within 5 working days of it arriving on our premises but please allow up to 10 days for the refund to credit your account. Postage paid for unwanted items is non-refundable. If returning items and your order no longer qualifies for free postage, the cost of standard P&P will be deducted from the refund.
You have the right to cancel your order within 14 working days without giving a reason. The 14 days start from when you receive the goods, please follow returns procedure.